1.
Workplace is understood and communications skills are applied to meet workplace communication needs
2.
HIV/AIDS policies are implemented in the workplace
Professional values and ethics are described pertaining to the workplace
Social issues are examined pertaining to the workplace
3.
The information flow in an organisation is managed
A central reservation system is operated according to organisational requirements
4.
Individuals and teams are developed to improve performance
Workplace relations are manage a to enhance team workplace relations
The performance of staff is monitored and actions taken to enhance performance
Development and training is provided to employees to improve service levels and performance
5.
The viability of whether to purchase or hire items is undertaken
Hire contracts are explained and drafted for implementation
6.
Customer service strategies are monitored to meet business objectives
The service level to customers is monitored and improvement plans implemented to improve service
Promotional strategies are developed and implemented to increase income
Marketing plans and strategies are developed and managed to meet company objectives
A strategy and action plan is developed and implemented for the organisation
Opportunities are created for innovation to improve/grow the business
7.
Legal knowledge is researched and updated for business compliance
Out of line situations are rectified as required
8.
Basic financial statements are interpreted for the business
Financial analysis tools are applied to the business
A business plan is developed and implemented within a business
9.
Information relating to equipment and service for hire is determined and developed for a specific business
10.
The location of freight is monitored and freight is controlled
11.
The car rental industry and links between various travel and tourism sectors is analysed
The car rental system is understood and operated within guidelines
Car rental products and services are sold
The fundamentals of vehicle finance and insurance are explained and applied
12.
New equipment is soucred out for hire within specific industry
Costs of plant and equipment for hire are utilised in line with budget restraints
Plant and equipment are determined effectively
13.
Plan, implement and co-ordinate an event in line with specifications
Manage risk within an event to ensure success
Manage work processes before, during and after an event according to company standards
14.
Administrative tools are developed and implemented within own industry
Marketing strategies is monitored their effectiveness are developed and implemented
Service providers are contracted and managed within a selected industry
Integrated Assessment
Learning, teaching and assessment are inextricably linked. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated.
Assessment of the communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic Hiring contexts wherever possible.
The term ‘Integrated Assessment’ implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies.
Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credits for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.
Assessment should ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated. The assessment of the critical cross-field outcomes should be integrated with the assessment of specific outcomes and embedded knowledge.
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