1.
Audience needs and expectations are accommodated in both written and verbal communication.
Language and texts are used to interpret and write communications in all contexts
2.
Mathematics is explained and used in both personal and business contexts.
3.
General office administration duties are carried out according to organisational requirements.
Payment points are operated and the payments are processed.
Stock is controlled and located in accordance with standard operating procedures.
4.
Team functions and principles are implemented to maintain team work.
Basic business principles are applied to grow the business.
All safety, health and housekeeping practices are implemented to ensure compliance.
Own time is managed to ensure work is completed on time.
5.
Client and customer needs are identified and a relevant hire service is provided.
Sales support structures are used to gain maximum customer satisfaction.
6.
All the requirements of preparing the hire item for use by the customers and clients are explained and applied.
Hire contracts are administered and controlled in accordance with organisational requirements.
7.
Stock and hire items are received and dispatched in accordance with standard operating procedures.
8.
Car hire customers are advised about local information.
Basic safety checks are performed on hire vehicles to ensure customer safety.
Hired vehicles are prepared and delivered to the hiring customers.
9.
Safety and security practices are applied in the working environment according to company procedures.
Safe working practices are applied according to legislative requirements.
10.
Events are built up and broken down according to company procedures.
Event stock items are monitored and controlled according to company standards.
11.
Customers’ needs are identified and met using selling techniques.
Promotions are implemented and monitored according to company standards.
Integrated Assessment
Learning, teaching and assessment are inextricably linked. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated.
Assessment of the communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic Hiring contexts wherever possible.
The term ‘Integrated Assessment’ implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies.
Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credits for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.
Assessment should ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated. The assessment of the critical cross-field outcomes should be integrated with the assessment of specific outcomes and embedded knowledge.
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