SAQA ID: 114974 Apply the basic skills of customer service NQF Level 02 Credits 02

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD
This Unit Standard provides a broad introduction to customer services and includes both internal and external customers. The focus is knowledge, skills, values and attitudes in relation to the learner’s own context and experience of the world of work.

The qualifying learner is capable of:
Explaining customer service.
Engaging in an interaction with a customer.
Demonstrating communication skills in responding to a customer.
Processing a query in order to respond to a customer need.