Associated Assessment Criteria for Exit Level Outcome 1:

An understanding of labour market principles, policies and economics is applied in the workplace.
Labour legislation and regulations are applied where applicable in the workplace.
Sustainable relations between the various parties involved in labour are established and maintained through good communication.
Facilitation between parties is conducted on labour disputes to the mutual benefit of all parties involved.

Associated Assessment Criteria for Exit Level Outcome 2:

Statutory time limits are adhered to achieve effective and expeditious dispute resolution.
An agreement is reached that a dispute needs to be resolved and/or a deadlock broken.
An appropriate dispute resolution process is selected and conducted.
> Range: Dispute resolution process may include, but is not limited to, complex conciliation, mediation, facilitation, arbitration, pre-dismissal arbitration and In Limine hearings.
The review process is understood and managed.

Associated Assessment Criteria for Exit Level Outcome 3:

Statistical data is read and interpreted to establish trends so as to anticipate possible labour disputes.
Interventions are conducted with stake holders to foster positive workplace relations and to forestall future labour disputes.
Education and training interventions are designed, developed and presented in line with best practice to interested stakeholders to advance understanding of labour issues and alternative ways of dealing with them to avoid disputes.
> Range: Interventions may include but are not limited to, road shows, exhibitions, workshops, user forums, awareness campaigns, out-reach programmes, capacity building programmes.

Associated Assessment Criteria for Exit Level Outcome 4:

Diversity in the workplace is acknowledged and managed.
Best Practice guidelines for the prevention and resolution of labour disputes are identified and interpreted for a team, department or division.
Hearings are conducted according to convention and standard practice.
Meetings to address conflicts and/or disputes are chaired according to convention.

Associated Assessment Criteria for Exit Level Outcome 5:

Relevant legislation relating to strikes, lock-outs and picketing is interpreted and applied.
An advanced understanding of the South African Constitution as it relates to the dispute resolution process is demonstrated using examples of real situations.
Case law is applied to comply with judicial precedents and to ensure consistency of decisions.
The relationship between the International Labour Organisation (ILO) Conventions and South African Labour Law is understood and examples are given of those clauses/sections that have been ratified by the South African Government and are contained in South African legislation.

Integrated Assessment:

The Qualification and its associated assessment criteria have been designed so that assessment is fully integrated with the learning. The learner must, in an authentic setting:

Demonstrate competence by means of the practical application of the embedded knowledge in a manner that meets the required performance standard required.
Illustrate a clear understanding of the concepts, theory and principles that underpin the practical actions taken.

The emphasis throughout the Qualification should be on continuous, formative assessment. Much of this is achieved in “sites of application” and involves a range of assessment tools, which will include a degree of self and peer assessment. A number of appropriate summative assessments should be planned at specific times by the assessor/s, keeping the learner well-informed of all aspects of assessment principles.

As a result of a range of ongoing assessment approaches in terms of testing and evaluating the fundamental, practical and reflexive competence of the learner, a skills matrix should be produced. This will clearly indicate not only the knowledge gaps and skills deficits of the individual, but also highlight the learner’s strengths and weaknesses related to the other elements of applied competence, namely:

Information processing and the power of analysis.
Problem solving and a decision making capacity.
Communication skills.

The assessment process should also be able to be used for Recognition of Prior Learning, subject to the rules and criteria of the relevant Education and Training Quality Assurance (ETQA) body.