1. Demonstrate the following skills:
Strategy formulation
Design sites and integrate with IT technology
Manage people on a strategic level
Manage projects
Financial management
Manage advanced customer relations
Conduct contact centre audits

Identify and describe ethical and professional standards.
Apply business models, processes and measurement mechanisms.

2. Demonstrate ability to investigate a problem within the industry.

Integrated assessment:

Continuous evaluation of mastery of theoretical/academic components of learning simulation exercises.