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Written by

Precious Olebogeng Mpolokang

in

Activity  Questions Description  Mark 
1  Explain the principles of impressive customer service in the context of a specific industry and organization.   5 

 

 

 

 

 

 

Activity  Questions Description  Mark 
2  Describe  the Current theories of customer service  4 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Activity  Questions Description  Mark 
3  Describe how case studies are analyzed to identify instances of impressive customer service. 

 

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Activity  Questions Description  Mark 
4  Explain how case studies are analyzed to identify instances of unacceptable customer service.   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Activity  Questions Description  Mark 
5  Explain the  implications of poor customer service   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Activity  Questions Description  Mark 
6  What will be the consequence of non-compliance with the policy?   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Neftaly Malatjie | CEO | Neftaly
  • Email: info@saypro.online
  • Call: + 27 84 313 7407
  • Website: www.saypro.online

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