| Task | Questions Description | Mark |
| 15 | Describe a procedure on how you could deal with difficult customers. | 10 |
| Task | Questions Description | Mark |
| 16 | Describe complaint handling procedures within public service processes. | 10 |
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- Neftaly Malatjie | CEO | Neftaly
- Email: info@saypro.online
- Call: + 27 84 313 7407
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