SAQA ID: 114226 Operate a Windows System NQF Level 05 Credits 08

PURPOSE OF THE UNIT STANDARD
The person credited with this Unit Standard is able to identify and manage the resolution of personal conflict between persons or parties. The main focus will be on the workplace although the same principles can be used elsewhere.

The qualifying learner is capable of:
Describing the main sources of conflict
Describing appropriate techniques to manage conflict
Implementing a strategy to resolve conflict
Developing the attributes of a good conflict manager